Should you experience an error when attempting to upload receipts to your claim, simply complete your filing and forward your documentation directly to CustomerService@BASICpacific.com. Note we are actively working on resolution of these intermittent issues.
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“In my total experience of anything related to insurance, I have always had to work too hard to find the right person to talk to, and I have never really had the feeling that I was a customer. The exception to this seems to be BASIC pacific. In every interaction with BASIC pacific, I have always felt as though I was talking with the right person. They knew who I was, they understood what I needed and knew the solution to my problem. They were able to more than adequately describe what I needed to do and how to do it. Thank you and keep up the good work!”
“BASIC pacific is just fantastic to work with. Everyone who was involved with the implementation of BASIC pacific for FSA, COBRA, and HCSO HRA agrees that you and your team are so easy to work with. It was one of the smoothest implementations, even considering that we did it mid-year. For ongoing service, we are so appreciative of the responsiveness of everyone at BASIC pacific. It’s so great to have a partner like you. I wish all of my carriers were as competent, responsive, and accurate as BASIC pacific!!! It is a pure pleasure to work with you.”
Rachel Frazier, CEBS
Director of Employee Benefits
University of San Francisco